Frequently Asked Questions
Everything you need to know about your RAW MIT experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Model Stats' section for reference.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
Are your materials sustainably sourced?
At RAW MIT, we prioritize quality and ethics. We use a mix of organic cotton and recycled synthetics to ensure our fashion pieces are both durable and environmentally conscious.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.